SysAid flaws being used in attacks

CISA lists 3 flaws in SysAid products as being used in attacks, most recently on 22 Jul 2025. 1 has been used in ransomware.

What to do

1. Update every SysAid product you use.Install the updates SysAid offers, on every device, and restart when asked. Each flaw below has a fix or clear advice; that’s one of CISA’s conditions for listing it.
2. If someone looks after IT for you, send them this page.Many of these are in equipment you don’t see: routers, firewalls, servers, the office network. Ask them to confirm each one is fixed, or that you don’t use the product.
3. Check anything else in the lookup.Search any app, company or CVE. Not being on CISA’s list doesn’t mean safe: keep updating either way.

Every flaw, newest first

1. Being used in attacksAdded by CISA on 22 Jul 2025
   SysAid On-Prem
   CVE-2025-2776SysAid On-Prem Improper Restriction of XML External Entity Reference Vulnerability
   SysAid On-Prem contains an improper restriction of XML external entity reference vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.
   CISA’s required actionApply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
   CVE recordNVD
2. Being used in attacksAdded by CISA on 22 Jul 2025
   SysAid On-Prem
   CVE-2025-2775SysAid On-Prem Improper Restriction of XML External Entity Reference Vulnerability
   SysAid On-Prem contains an improper restriction of XML external entity reference vulnerability in the Checkin processing functionality, allowing for administrator account takeover and file read primitives.
   CISA’s required actionApply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
   CVE recordNVD
3. Being used in attacksUsed in ransomwareAdded by CISA on 13 Nov 2023
   SysAid Server
   CVE-2023-47246SysAid Server Path Traversal Vulnerability
   SysAid Server (on-premises version) contains a path traversal vulnerability that leads to code execution.
   CISA’s required actionApply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
   CVE recordNVD

From CISA’s Known Exploited Vulnerabilities catalog, updated 21 Oct 2026 (version 2026.10.21). CISA’s required actions are written for US government agencies. SysAid on CISA’s site.