Write to support.
Questions about the apps, the extension, your plan or your data. Many answers are already in the help centre and the docs.
If money is moving right nowDon’t wait for us. Hang up, and call your bank on the number on the back of your card. Don’t share your screen, install anything or read out a code. Then write to us.
What to include
- What you were doing, what you expected, and what happened instead.
- Which device and version: “MacBook Air, macOS 15” or “iPhone 16, iOS 26”.
- The exact words of any warning, or a description of the screen.
- For a site HARD blocked, or failed to block: its address.
Never send a password, a one-time code or a recovery key. Nobody at HARD will ever ask for one, and anyone who does isn’t us.
What to expect
We reply by email, to the address you give. HARD is in early access, so we don’t promise a reply time.
HARD Operator members don’t need this form: your engineer is on call at any hour.
Found a vulnerability? Please use Security instead. For HARD Operator, request an introduction.