Family and managed accounts
Who can be on a HARD Family plan, what an organiser sees on a managed account like a parent’s, and what they never see. Set up together.
On the Family plan, up to six people each have their own HARD. Organisers can add people, manage someone else’s HARD, and get their alerts. Everyone else just gets protected.
Managed accounts
A managed account is for someone you look after, like a parent. Set HARD up on their Mac and iPhone together, once. After that, you hear about what matters (a transfer HARD paused, a fake site it stopped, an update attackers are using) and see what needs fixing on their devices. You don’t see their messages, their browsing or their bank balance.
Only set up a managed account with the person’s agreement. See the terms.
Early access Family sharing and managed accounts are still being finished. We’ll set them up with you when your place is ready.
Questions
Who can be on our Family plan?
Up to six people, each with their own HARD on their own devices. Organisers can add people and manage someone else’s HARD. Everyone else just gets protected.
What can I see on a managed account?
The alerts that matter, like a transfer HARD paused or a fake site it stopped, and what needs fixing on their devices. Not their messages, their browsing or their bank balance.
Is Family sharing available yet?
Family plans are part of early access. Family sharing and managed accounts are still being finished, so we’ll set them up with you when your place is ready.
Do I need their permission?
Yes. Set it up together, on their devices, with their agreement. HARD is for protecting people, not for watching them. See the terms.
Still stuck? Write to support, and tell us what you’ve tried.